\n \n\n
","datePosted":"2023-05-12T12:55:53.130Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"AUTO1 Group","sameAs":"https://auto1-group.com","logo":"https://cdn.filestackcontent.com/kUexaDDnSw2qsZpdj66t"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest, Romania"}}}

Team Lead Customer Service - German Speaker (f/m/x)

AUTO1 Group

AUTO1 Group

Customer Service
Bucharest, Romania
Posted on Friday, May 12, 2023

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.

We move fast and love a good challenge. 76,000 employees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.

Join us, building the best way to buy and sell cars.

Our customer service is not only the first point of contact for our customers, but also the flagship of our company. By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 130 branches in Germany and Austria. With your support you will help to continuously improve our service quality.

Our offer

  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover
  • Open communication and delivering results are more important to us than a dress code

Your new role

  • Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
  • Support in the development of reports and optimize internal processes for a constant improvement of our working environment
  • Take on the further development of your team 
  • Control and monitor important performance KPIs for the achievement of our goals
  • Work closely with our internal departments and external stakeholders

Your skills

  • Experience in the areas of customer service, business customer care or similar with practice in the management and further development of employees
  • Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
  • Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
  • Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
  • Business fluent German and English skills, both written and spoken

You get extra credit for

  • Bachelor’s Degree
  • Interest in the automotive sector
  • Experience with Google tools (Sheets, Gmail, Calendar, etc.) desirable

Apply by uploading your CV with a note of your salary expectations.

Joanna Sinicka

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.