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Customer Service Representative, German Speaker (f/m/x)

AUTO1 Group

AUTO1 Group

Customer Service
Bucharest, Romania
Posted on Friday, June 2, 2023

Choose challenge. Choose pace. Choose growth.

Our customer service is not only the first point of contact for our customers, but also the flagship of our company. By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colourful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 130 branches in Germany and Austria. With your support you will help to continuously improve our service quality.

Your new role

  • An attractive mix of inbound and outbound calls - no sale and no acquisition
  • Appointment coordination and planning
  • Identify customers’ needs, clarify information, research every issue and provide optimal solutions
  • Varied tasks in customer service, always help at hand
  • Go the extra mile to engage customers

Your skills

  • 1 year of experience in customer service or other customer-facing sectors
  • Very good written and spoken German language skills
  • Excellent communication skills and strong customer orientation with always a friendly and professional demeanor and empathy
  • Experience with Microsoft Office and Google Applications 
  • Motivation to work in customer service - experienced or newcomer

You get extra credit for

  • Bachelor’s Degree
  • Interest in the automotive sector

Our offer

  • Hybrid work
  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover
  • Open communication and delivering results are more important to us than a dress code

Apply by uploading your CV with a note of your salary expectations.

Contact
Cristina Diana Bolos
cristinadiana.bolos@auto1.com

AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.deAUTO1.com, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, in building the best way to buy and sell cars online.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.


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