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Customer Journey Analyst (f/m/x)

AUTO1 Group

AUTO1 Group

IT, Customer Service
Palo Alto, CA, USA
Posted on Wednesday, October 25, 2023

Choose challenge. Choose pace. Choose growth.

Our pioneering team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. We operate all acquisition marketing and conversion optimization activities fully in-house, giving you the best environment for a steep learning curve.

In your role as a Customer Journey Analyst you will constantly have an eye on customer behaviour on our platforms and report the data to stakeholders. Are you data-driven and passionate about analytics? Then you are exactly who we are looking for! Learn more about the position below and apply! 

Our offer

  • Once a unicorn, now a listed public company, be part of our success story!
  • Your work-life balance and working from home are part of our culture, so we offer you working from home options, flexible working hours and 30 days of vacation
  • We invest in your personal and professional growth with a dedicated education budget for online courses, conferences and trainings
  • More than 90 different nationalities make up for a truly international and diverse working environment
  • We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends
  • Stay Mindful! We believe that mental well-being is crucial for your personal and professional success. Release tension with free access to Headspace!

Your new role

  • Collaborate closely with Marketing and Product teams to develop and optimize the user journey of Autohero using qualitative and quantitative insights
  • Turn business requirements into easy-to-digest reports in Tableau, monitoring the trends and enriching it with your interpretation to different levels of management
  • Analyze our customer data to derive insights and levers to improve step and funnel conversion rates
  • Enlighten strategic decisions with detailed analysis of our customer preferences and behaviours
  • Participate to shape the customer experience on an e-commerce platform disrupting the used cars market

Your skills

  • Proven work experience with a strong analytical background (preferably from e-commerce)
  • First experience with SQL and Google Analytics
  • Confident usage of Tableau, Excel or similar tools  
  • Familiarity with the technical aspects of website features, data-driven with attention to details
  • Fluency in English is a must, other European languages are nice to have!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Joanna Sinicka

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.