Customer Support Debt Collection - French

AUTO1 Group

AUTO1 Group

Customer Service
Bucharest, Romania
Posted on Tuesday, January 23, 2024

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.

We move fast and love a good challenge. 76,000 employees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.

The debt collection goal is to limit and prevent the late payments of our professional partners. Its actions vary from the booking of the car to the final payment.

Within this department you’ll be in charge of the following missions:

  • Get the payment of cars or penalties for non-payment;
  • Follow-up debtors by phone and emails;
  • Respond to partners requests by phone and emails;
  • Monitor and manage outstanding receivables;
  • Inform employees and customers of internal processes (payment terms, payment deadlines, penalties for non-payment, etc.);
  • Making re-invoicing requests to the booking departments;
  • Reconcile unidentified payments;
  • Operational follow-up of files in cooperation with the different departments, local and foreign, of the Group;
  • You have a perfect command of French language;
  • A previous successful experience in debt collection is considered an advantage;
  • You are comfortable on the telephone and in writing;
  • Your main assets are organization, rigor, dynamism and autonomy;
  • You know how to firmly apply the company's processes while maintaining a sense of customer service;
  • You have a working knowledge of the Office tools (Word, Excel, Gmail);
  • You have at least an intermediate level of written English.