Customer Service Team Lead

AUTO1 Group

AUTO1 Group

Customer Service
2790 Carnaxide, Portugal
Posted on Saturday, January 27, 2024

Who are we?

AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities.

We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through our brands in Portugal, through our channels:

Compramososeucarro.pt -purchase of cars from private individuals


AUTO1.com -buying and selling cars to professionals in the automotive sector

As part of our expansion, we are strengthening our team with a Customer Service Team Lead.

Role:

  • Lead and motivate a customer service team to provide exceptional service to every customer;
  • Develop and implement customer service policies and procedures;
  • Manage and resolve complex customer complaints and inquiries;
  • Monitor team performance and report on metrics;
  • Coach and mentor team members for career development;
  • Collaborate with other departments to ensure a consistent and high-quality customer experience.

What are we looking for?:

  • Minimum 3 years of experience in customer service leadership roles;
  • Bachelor Degree in Business Administration, Communications, or a related field;
  • Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges;
  • Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders;
  • Portuguese native and fluency in English.

What do we offer?

  • 1 year contract, with possibility of renewal;
  • Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months;
  • Meal allowance: 7,63€/day.

Corporate benefits:

  • Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions;
  • Birthday as a day off;
  • Dynamic and constant learning environment.


Schedule:

Monday - Friday from 08.30am to 17.30pm (1h of lunch time);

Se és ambicioso e reúnes os requisitos do perfil, envia-nos o teu CV através do link: https://smrtr.io/j2MfS