Customer Service Support - French

AUTO1 Group

AUTO1 Group

Customer Service
Bucharest, Romania
Posted on Friday, February 9, 2024

Company Description

AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, building the best way to buy and sell cars online.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

Your new Role

Our Customer Service department supports our customers during the full customer journey of selling their car to From finding a suitable date for an on-site evaluation to managing a seamless sale of a financed or leased vehicle.

As a Customer Service Agent you are the first point of contact for our customers. You guide them through the whole process and prepare them for their appointment at one of our 23 locations in the Netherlands. Together with the team, you focus on customer satisfaction and creating the best possible customer experience. With your friendly and professional approach, you ensure not only great service and happy customers, but also increased numbers of purchased cars.

What you will do

  • You are responsible for all inbound and outbound customer contact for our French customers and will help them with any questions
  • You will contact customers who’ve booked an appointment to ensure they know what to expect and what to bring
  • You actively work on always improving our customer experience
  • You handle any possible complaints and create the best possible solution

Your Skills

We are looking for you if

  • Your speak, read, and write French at a native level and good English
  • You enjoy providing excellent customer service
  • You are looking for an exciting opportunity
  • You driven and a self starter
  • You are detail oriented, proactive and and a strong communicator
  • You are happy to work on Saturdays

Our Offer

  • A nice office just 1 minute far from Pipera metro station
  • Hybrid mode
  • Private medical insurance
  • Benefits package – Attractive salary

Apply by uploading your CV with a note of your salary expectations.