Patient/Customer Support Supervisor

Blink Health

Blink Health

People & HR, Customer Service, Operations
Pittsburgh, PA, USA
Posted on Thursday, September 15, 2022

Blink Health is a digital health company dedicated to making prescription medications affordable and accessible for everybody. The patient experience is at the heart of everything we do. We are the world’s first cloud-based, pharma-to-patient platform that dramatically improves affordability, transparency, convenience and accessibility to prescription medications.

Blink Health’s proprietary technologies (BlinkRx and Quick Save) offer a dramatically more efficient prescription delivery system that enables patients to receive their medications at the lowest possible price.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This is a full-time, on-site position based in our Pittsburgh office

  • Manage a growing team of Patient/Customer Support Specialists and assist with the day-to-day operations of the Patient/Customer Support team to ensure operational excellence and adherence to SLAs
  • Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
  • Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
  • Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
  • Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
  • Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Support team
  • Foster a collaborative, cohesive, and enjoyable team dynamic


  • Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience
  • 3+ years of leadership experience in a fast paced environment
  • 2+ years of customer service, healthcare, pharmacy or other relevant experience
  • Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
  • Ability to leverage data to make crucial decisions independently
  • Strong problem solving skills, especially when working with ambiguous information
  • Attention to detail with a knack for precision and organization
  • Confident, patient, respectful, and a clear communicator

Why join us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We care about the future of healthcare and are looking for people who share our passion.