Lead Insurance Verification Specialist

Blink Health

Blink Health

Pittsburgh, PA, USA
Posted on Thursday, April 27, 2023

Blink Health is a digital health company dedicated to making prescription medications affordable and accessible for everybody. The patient experience is at the heart of everything we do. We are the world’s first cloud-based, pharma-to-patient platform that dramatically improves affordability, transparency, convenience and accessibility to prescription medications.

Blink Health’s proprietary technologies (BlinkRx and Quick Save) offer a dramatically more efficient prescription delivery system that enables patients to receive their medications at the lowest possible price.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We are looking to you to lead a team of Insurance Verification Specialists to ensure we are providing top-notch pharmacy care to our patients. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Amercians.


  • Supervise a team of Insurance Verification Specialists to ensure they are delivering high quality performance to our patients and clients
  • Manage the team’s resources to best deliver on our clients’ SLAs
  • Identify roadblocks and develop solutions to solve operational issues
  • Train, mentor and coach junior team members
  • Evaluate team member performance using data analytics tools
  • Identify opportunities to optimize operational processes to maximize labor and operational efficiencies
  • Collaborate with senior pharmacy leaders to assist in operational oversight of the pharmacy
  • Coordinate and monitor pharmacy workloads and productivity
  • Ensure team members are meeting established performance metrics
  • Deliver exceptional customer service by owning and solving all escalated patient concerns
  • Cultivate a positive work environment where Blinkers can do their best work


  • 3+ years prior leadership experience in a metrics based environment
  • Pharmacy and/or medical insurance industry experience is a plus
  • Experience managing customer queues
  • Ability to hold team members accountable to goals
  • Proven track record of managing employees and workflow in a high-volume environment
  • Strong attention to detail with a high degree of accuracy
  • Technical aptitude and ability to learn new software

Why join us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We care about the future of healthcare and are looking for people who share our passion.