Cruise Sales Consultant United Kingdom (f/m/x)



Sales & Business Development
Manchester, UK
Posted on Thursday, July 28, 2022

Cruise Sales Consultant in the UK (f/m/x)

United Kingdom, Homeworking, Remote

The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.


  • Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
  • Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
  • Upselling and booking ancillary products and services where appropriate.
  • Providing excellent call quality compliant with current industry regulations e.g. GDPR
  • Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
  • Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities
  • Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends
  • Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
  • Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
  • Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.


  • previous experience selling cruises or bespoke long-haul itineraries essential
  • Self-driven to work towards and exceed targets
  • Past telephone sales experience preferably in travel retail or tour-operating
  • Dynamic packaging experience preferred
  • Passionate and enthusiastic about selling cruises
  • Homeworking experience preferred
  • Good cruise and travel product and system knowledge
  • Previous experience of using Amadeus/GDS flight systems preferred but not essential


  • Competitive basic salary plus lucrative bonus scheme. OTE £30K - £40K+
  • Access to all cruise line incentive schemes E.g., Shine Rewards, Myclubroyal etc.
  • Operational hours Mon-Fri 9-9pm. Sat & Sunday 9-7pm. We operate a 6-week rolling shift pattern working alternate weekends and a range of shifts around these hours
  • Contributory pension scheme
  • Educational cruise trips and ship visits
  • Staff and friends and family discounts