Field Services Engineer



Gurugram, Haryana, India
Posted on Monday, November 20, 2023

Position Impact:

To make our company and partners successful by providing technical expertise in solution creation using Gogoro products and supporting our customers in shipping Gogoro eco-system to their market. To give excellent insight into the Gostation’ technical troubleshooting and service support to implement Gogoro in all products all around the world.


  • To develop and maintain overall technical relationships with Customers & External Partners.
  • To lead technical aspects of the assigned territory.
  • To Collect and provide field quality reports for continuous quality improvement.
  • To Provide customer service to solve complex interconnect problems and technical inquiries.
  • To Maintain and adhere the SLA of vehicle upkeep time and ticket resolution
  • To improve/monitor Service Revenue targets for Spare Parts after/beyond the warranty, Labour Revenue etc.
  • To capture scooter parameters by Gogoro Proprietary Software Kit
  • To Act as the frontline to address technical inquiries from customers


  • Diploma/Bachelor in an Engineering discipline; Automobile Engineering, Mechanical Engineering and Electrical Engineering preferred.
  • 5 + years experience in the interconnect industry with experience in working with after-sales or technical support functions.
  • Strong technical communication and analytical skills.
  • External & internal stakeholder Management
  • Decisive, focused, and proactive drive for execution.
  • Open to relocate to within India