Unlocking potential

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

About the role

Customer life-cycle marketing (LCM) is an important lever for Remitly to not only attract new customers but also engage and retain them. As the analytics lead for this area, you will work with the LCM team to uplevel Remitly’s LCM program by driving innovations and efficiencies. You would develop advanced analytical solutions to better understand customer behavior and lead the development of personalized solutions that will allow us to engage our customers where they are in their journey with us, ultimately improving customer acquisition and retention. You would also be responsible for the overall functional roadmap of the LCM area and guide other LCM analysts.

What You'll Do

• Conceptualize, design, and execute strategic analytical initiatives impacting customer lifecycle (such as customer activation and churn) from start to finish, including cross-functional project leadership, data collection and manipulation, analysis and modeling, and the communication of insights and recommendations to drive desired business outcomes.

• Recommend, oversee and execute appropriate statistical and predictive modeling techniques to help optimize customer targeting, reduce churn, and increase customer life-time-value

• Build frameworks and methods that allow Remitly to personalize LCM customer interactions at scale using data products / ML tools and enable other analysts and marketers to leverage such tools

• Build dashboards in partnership with analysts to communicate performance metrics across markets and channels

• Influence strategic decisions across various functional areas, including Marketing, Finance, and Business Management via clear and effective communications

• Recruit, guide and coach junior and mid-level analysts and data scientists with the objective of creating a best-in-class Data Science and Analytics Function at Remitly

Key Qualifications

• Advanced degree in Statistics, Mathematics, Applied Mathematics, Computer Science, Operations Research, Engineering, Economics, or related quantitative fields.

• 2+ years of experience in life-cycle marketing and / or customer analytics, developing at-scale solutions to influence user behavior, and identify the next best action for various customer segments. Some experience building personalization methods at scale is highly desirable.

• 10+ years of experience (6+ with a Ph.D.) in using data science and machine learning methods to drive business outcomes.

• 10+ years of experience in statistical experimentation methods, such as A/B testing, causal inference, experimental design, power analysis, and non-parametric statistics.

• Expertise in SQL, Python and / or R

• Experience leading analytics projects from creation to delivery, including developing and communicating structured solutions and driving business outcomes

• Track record of mentorship and technical leadership

Preferred Qualifications

• Ph.D. degree in Statistics, Mathematics, Applied Mathematics, Computer Science, Operations Research, Engineering, Economics, or related quantitative fields

• 2+ years of experience building data products / ML tools for personalization of consumer marketing efforts

• Experience working with CRM tools like Braze, Iterable, etc.

Our Benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based on personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details. The starting base salary range for this position is typically $168,000-210,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.